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FREQUENTLY ASKED QUESTION
What are the delivery charges for orders from the Online Shop?
Delivery charges are calculated at checkout per your order, location, priority and provider.
Which payment methods are accepted in the Online Shop?
Credit & Debit Cards: Mastercard, VISA, Discover and AMEX. Apple Pay, Google Pay. All of those by Stripe.
Is my online transaction secure?
All transactions use SSL (Secure Socket Layer). This provides a secure connection between internet browsers and our website insuring a safe transaction.
When is my credit ou debit card charged?
Your credit card is charged when the order is complete, prior to shipping.
What's my shipping options?
We use FedEx or USPS for all our shipping. You can choose FedEx Ground, FedEx 2 Day or Standard Overnight for FeDex option and the standard USPS service. For Canada FedEx Ground. All other international shipping will be FedEx International Economy.
Do you ship outside the U.S.?
Yes. We ship to other countries using FedEx International Economy or FedEx ground if you're located in Canada.
Can I get a shipment overnight to Hawaii?
No, the best FedEx can do is 2nd-day delivery to Hawaii.
How do I check my order status?
You’ll be emailed a tracking number once we ship your product.
How do I cancel my order?
Call or email customer service customerservice@hotflowersusa.com before it ships.
Is there a minimum order requirement?
No, there is not, but to give free delivery, the minimum order is $70.